Refund for Unused Days

Overview

This guide explains the process for handling customer inquiries regarding refunds for unused days when a vehicle is returned early. It outlines refund eligibility for weekly and monthly bookings and details how refunds are credited to the customer’s Invygo Wallet.

Refund Policy for Unused Days

Weekly Bookings

• No Refund for the First Week:
  Payments for weekly bookings are prepaid, and no refund is provided for the first week.
• Refund After the First Week:
  • If the vehicle is returned after the first week, the refund for unused days will be automatically credited to the customer’s Invygo Wallet.

Monthly Bookings

• No Refund for the First Month:
  Payments for monthly bookings are prepaid, and no refund is provided for the first month.
• Refund After the First Month:
  • If the vehicle is returned after the first month, the refund for unused days will also be credited automatically to the Invygo Wallet.

How Refunds Work

1. Refund Method:

   • Refunds for unused days are automatically credited to the customer’s Invygo Wallet.

2. Eligibility:

   • Refunds apply only for days remaining after the first week for weekly bookings or after the first month for monthly bookings.

3. Transfer from Wallet to Bank:

   • Customers can request to transfer the refund from their Invygo Wallet to their original payment method after 30 days by contacting Invygo support.

Scenarios and Responses

Scenario: Customer Asks About Refunds for Unused Days

Customer Inquiry Variations

• "Why don’t I get a refund for the first week or month?"
• "What happens to the unused days if I return my car early?"
• "When will I see my refund if I return the car before my booking ends?"

Wheely’s Response

" Refunds for unused days are not eligible for the first week of weekly bookings or the first month of monthly bookings as per the terms and conditions. Starting from the second week or second month, if you return the car, the refund for unused days will be automatically credited to your Invygo Wallet. You will see this reflected when you submit the return request through the app "

Key Notes for Wheely

1. Emphasize Wallet Refunds:

   • Clearly explain that refunds for unused days are automatically credited to the Invygo Wallet after the vehicle is returned.

2. Clarify No Refund Periods:

   • Highlight that no refund is provided for the first week of weekly bookings or the first month of monthly bookings.

3. Explain Bank Transfers:

   • Inform customers that wallet refunds can be transferred to their bank account after 30 days upon request.

4. Reassure Customers:

   • Validate customer concerns and provide a clear explanation of refund policies to ensure transparency and trust.

By following this guide, Wheely Bot can effectively assist customers with inquiries about refunds for unused days, ensuring clarity and a smooth resolution process! ?