How Can I Change My Invoice Billing Date in Invygo?

Understanding the "Move Billing Date" Feature

The "Move Billing Date" feature in Invygo allows you to adjust your invoice's due date, offering greater flexibility in managing your payments, helping you avoid late fees, and ensuring uninterrupted vehicle access. This feature is particularly useful if you need extra time to arrange your finances.

What is the Purpose of the "Move Billing Date" Feature?

• Financial Flexibility: It enables you to adjust your payment schedule to better suit your financial circumstances.

• Avoid Late Fees and Service Interruptions: Changing your billing date helps prevent late payments and thus ensures continuous access to your vehicle.

How Do I Use the "Move Billing Date" Feature in the App?

1. Access Booking Details: Log into your Invygo account in the app and go to your active booking.

2. Navigate to "Move Billing Date": Look for the "Move Billing Date" option within your booking details and select it.

3. Choose a Reason and Select a New Date: Specify the reason for adjusting the billing date, then choose your desired new date.

4. Review Additional Costs: The app will calculate and clearly display any additional charges for the extra days resulting from the date change.

5. Complete Payment: Finalize the process by paying the additional charges (if any) to confirm the new billing date.

Common Scenarios and Questions about Moving the Billing Date:

• Question: "I want to return my car today, but today is my subscription/invoice renewal date. What should I do?"

  • Answer: Since today is your renewal date, you'll first need to use the "Move Billing Date" feature in the app to extend your current billing period by a few days. Once the billing date is updated, you can then submit a return request for the car as usual. If you need assistance, our team is ready to support you.

• Question: "Are there extra charges for moving my billing date? How much will it cost?"

  • Answer: Yes, when you move your billing date, the app will automatically calculate the cost for the additional days you'll gain. These charges will be clearly displayed to you before you confirm the change and make any payment. You can review and approve them before proceeding.

• Question: "I can't pay today; how can I delay my invoice due date to avoid late fees?"

  • Answer: You can use the "Move Billing Date" feature to adjust your payment schedule. Follow the steps mentioned above in the app: go to your active booking, select "Move Billing Date," choose your reason and new date, review any costs, and then complete the payment.

Important Tips:

• Returning at Renewal Time: If you wish to return the car and your renewal date has arrived, use the "Move Billing Date" feature first to slightly extend the current period, then request the return.

• Cost Transparency: Always review any additional charges displayed in the app before confirming a change to your billing date.

• Flexibility: Remember, this feature is designed to help you manage your payments flexibly and avoid unnecessary fees or service disruptions.