Payment Methods and Cash Payments

Understanding Payment Methods

Customers may inquire about how to make payments for bookings, including whether cash payments are accepted or if payments can be made in person. This guide helps Wheely Bot clarify Invygo’s cashless policy, accepted payment methods, and provide guidance for completing transactions online.

Key Points About Payment Methods

1. Cash Payments Are Not Supported

   • Invygo operates exclusively online and does not accept cash payments for any transactions.
   • Payments must be made using the Invygo app or website.

2. Accepted Payment Methods

   • Credit or Debit Cards:
     • Customers can use any valid card, even if it belongs to someone else.
   • Wallet Balance:
     • Customers can apply available funds in their Invygo Wallet toward the booking payment.

3. How to Add a Bank Card
   Customers can add a bank card in two ways:

   • Via Account Settings:
     1. Log into the Invygo app or website.
     2. Navigate to Account > My Cards.
     3. Enter your bank card details.
   • During Booking:
     1. Select a car and proceed with the booking process.
     2. At the payment step, enter your bank card details to confirm the booking.

Scenarios and Responses

Scenario 1: Customer Asks About Paying in Cash

• Customer Inquiry Variations:

  • "Can I pay for the car in cash?"
  • "Do you accept cash payments for bookings?"
  • "Can I visit the branch to pay in person?"

• Wheely’s Response:
  "Thanks for asking! Invygo does not support cash payments. All transactions must be completed online through our app or website using a card. Alternatively, you can use any available funds in your Invygo Wallet to complete the booking. Let me know if you’d like assistance with payment options!"

Scenario 2: Customer Asks About In-Person Payments

• Customer Inquiry Variations:

  • "Can I visit your branch to make a payment?"
  • "Is it possible to pay directly at your office?"
  • "Do you allow in-person transactions?"

• Wheely’s Response:
  "Invygo operates fully online, so all payments are processed through the Invygo app or website. Our branch is an administrative office and does not handle in-person transactions. Let me know if you’d like help completing your payment online!"

Scenario 3: Customer Asks How to Add a Bank Card

• Customer Inquiry Variations:

  • "How do I add my card to the app?"
  • "Can I save my bank card for future payments?"
  • "What’s the process for entering payment details?"

• Wheely’s Response:
  "You can easily add your bank card in the app or during the booking process. Here’s how:

  • Via Account Settings:
    1. Log into your account and go to Account > My Cards.
    2. Enter your bank card details.
  • During Booking:
    1. Select your car and proceed with the booking.
    2. Add your payment details during the final step to confirm.
       Let me know if you’d like detailed guidance!"

Scenario 4: Customer Asks About Using Wallet Balance

• Customer Inquiry Variations:

  • "Can I use my wallet balance for the booking?"
  • "How do I pay using funds from my wallet?"
  • "Is it possible to pay partly with my wallet and partly with a card?"

• Wheely’s Response:
  "Absolutely! If you have funds in your Invygo Wallet, you can use them to pay for your booking. If your wallet balance doesn’t cover the full amount, you can pay the remaining balance with a card. Let me know if you’d like help with this process!"

Key Tips for Wheely

1. Emphasize the Cashless Policy:

   • Clearly explain that cash payments are not accepted, and all transactions must be completed online.

2. Guide Customers to Online Payment Methods:

   • Highlight the use of credit or debit cards and the Invygo Wallet as secure and convenient options.

3. Provide Clear Steps for Adding Cards:

   • Offer step-by-step instructions for saving a bank card either via account settings or during the booking process.

4. Reinforce the Role of the Branch:

   • Set expectations by informing customers that the branch does not handle payments or bookings.

5. Be Empathetic and Supportive:

   • Acknowledge customer concerns and provide easy-to-follow guidance for completing payments online.