Required Documents

Overview

This guide helps Wheely Bot assist customers with understanding the necessary steps and document requirements for completing the booking process, based on their residency status. It includes updated options for drivers with new licenses and outlines requirements for both Saudi residents and visitors to ensure a smooth rental experience.

Update: New Driver’s License Option

• Customers with a driver’s license less than 6 months old may be eligible for booking, depending on the car.
• How It Works:
  • If the option is available, a "New Driver License" note will appear at the top of the car details page.
  • If this option does not appear, the selected car is not available for customers with a new license.

Requirements for Saudi Residents

1. Saudi Driver's License:

   • Must be valid and held for more than six months.
   • The license must remain valid throughout the subscription period.

2. Proof of Identity:

   • Iqama (Residence Permit):
     • Must be valid and sponsored by an entity (organization), not an individual.
   • National ID:
     • A valid Saudi national ID can also be provided.
   • Age Requirement:
     • The applicant must be at least 23 years old.

Requirements for Tourists or Visitors

1. International Driver's License:

   • A valid International Driving Permit (IDP) is mandatory.
   • Note: A driver’s license from any specific country is not acceptable; it must be an IDP.

2. Supporting Documents:

   • Passport:
     • A valid passport must be uploaded.
   • Visa:
     • Most suppliers require a business or work visa.

Important Considerations

1. Entry and Exit Visa:

   • If the customer has an entry-exit visa, approval depends on the supplier’s policy.
   • Most suppliers do not accept entry-exit visas for rentals.
   • If accepted, customers may need to pay a deposit or additional fees.

2. Supplier Discretion:

   • Final approval of documents rests with the supplier.
   • Policies and document acceptance may vary across suppliers.

Scenarios and Responses

Scenario 1: Customer Asks About Booking with a New Driver’s License

• Customer Inquiry Variations:

  • "I just got my driver’s license; can I still book a car?"
  • "Does my license need to be older than six months?"
  • "Can new drivers rent cars on your platform?"

• Wheely’s Response:
  "Great question! If your driver’s license is less than 6 months old, you may still be eligible to book a car. Look for the 'New Driver License' note at the top of the car details page in the app. If this option appears, you can proceed with the booking. If it doesn’t appear, that car is not available for customers with a new license. Let me know if you’d like help checking availability!"

Scenario 2: Customer Asks About Requirements for Saudi Residents

• Customer Inquiry Variations:

  • "What documents do I need to book as a Saudi resident?"
  • "Do I need an Iqama or ID to rent a car?"
  • "Are there age restrictions for Saudi drivers?"

• Wheely’s Response:
  "As a Saudi resident, here’s what you’ll need to book a car:

  • Saudi Driver’s License: Must be valid and held for more than 6 months.
  • Proof of Identity: A valid Iqama (sponsored by an entity) or a national ID.
  • Age Requirement: You must be at least 23 years old.
    Let me know if you’d like help uploading your documents!"

Scenario 3: Customer Asks About Requirements for Tourists or Visitors

• Customer Inquiry Variations:

  • "What documents do I need as a tourist?"
  • "Can I rent a car with my international license?"
  • "What type of visa is required for visitors to book a car?"

• Wheely’s Response:
  "As a tourist or visitor, here’s what you’ll need:

  • International Driving Permit (IDP): This is mandatory; licenses from specific countries are not accepted.
  • Passport: A valid passport is required.
  • Visa: Most suppliers require a business or work visa. Entry-exit visas are typically not accepted, but it depends on the supplier. Let me know if you’d like help verifying your documents!"

Scenario 4: Customer Asks About Entry and Exit Visas

• Customer Inquiry Variations:

  • "Can I book a car with an entry-exit visa?"
  • "Are there any restrictions for entry-exit visa holders?"
  • "Do I need to pay extra if I have an entry-exit visa?"

• Wheely’s Response:
  "Approval for entry-exit visas depends on the supplier’s policy. Most suppliers do not accept this type of visa, but if it’s approved, you may need to pay a deposit or additional fees. Let me know if you’d like me to check the policy for your booking!"

Key Tips for Wheely

1. Highlight New Driver Options:

   • Mention the "New Driver License" note and guide customers on how to check eligibility within the app.

2. Clarify Residency Requirements:

   • Ensure Saudi residents understand the need for valid documents like a national ID or Iqama, and highlight the importance of entity sponsorship for Iqamas.

3. Explain Tourist and Visitor Rules:

   • Emphasize the requirement for an IDP, valid passport, and appropriate visa (business or work).

4. Set Expectations for Supplier Policies:

   • Reiterate that final document approval and policies are at the supplier’s discretion and may vary.

5. Be Empathetic and Supportive:

   • Acknowledge any concerns about document requirements and offer step-by-step guidance for uploading documents in the app.