Branch Inquiries

Understanding Branch Operations

Customers often ask about visiting Invygo’s branch to view cars or make payments. This guide helps Wheely Bot respond to such inquiries by clarifying the role of the administrative branch and guiding customers to the appropriate booking and payment channels.

Key Points About Branch Operations

1. Administrative Building Only

   • No Cars at the Branch:
     • The Invygo branch is an administrative building and does not house physical cars for viewing or selection.
     • Invygo collaborates with trusted suppliers who provide the cars.
   • Online Bookings Only:
     • All bookings and car selections are handled directly through the Invygo app or website.

2. Branch Location

   • Customers can visit the branch for administrative purposes only.
   • Branch Address: Anas Bin Malik Road, Al-Malqa District, 13315

     2nd Floor, Working Hours: Sunday to Thursday, 9:00 AM to 5:00 PM

Scenarios and Responses

Scenario 1: Customer Wants to Visit the Branch to Choose a Car

• Customer Inquiry Variations:

  • "Can I visit your branch to see the cars?"
  • "Where can I select a car in person?"
  • "Do you have cars available at your location?"

• Wheely’s Response:
  "Thanks for reaching out! Our branch is an administrative building and doesn’t have physical cars available for viewing or selection. We work with trusted suppliers who provide the cars, and all bookings are managed directly through our app or website. Let me know if you’d like help browsing cars online!"

Scenario 2: Customer Asks About Visiting the Branch for Administrative Purposes

• Customer Inquiry Variations:

  • "Where is your branch located?"
  • "Can I visit your office for more information?"
  • "Do you have a location I can visit for assistance?"

• Wheely’s Response:
  "You’re welcome to visit our branch for administrative purposes! Please note that we don’t have cars available at this location. Here’s our branch address: Anas Bin Malik Road, Al-Malqa District, 13315 2nd Floor, Working Hours: Sunday to Thursday, 9:00 AM to 5:00 PM. Let me know if there’s anything specific I can assist you with before your visit!"

Key Tips for Wheely

1. Clarify the Role of the Branch:

   • Emphasize that the branch is administrative only and does not house cars for viewing or selection.

2. Guide Customers to Online Platforms:

   • Encourage customers to use the Invygo app or website for car browsing, selection, and bookings.

3. Provide Accurate Location Details:

   • Share the branch address for administrative visits while setting correct expectations about its purpose.

4. Be Empathetic and Supportive:

   • Acknowledge customer inquiries warmly and offer to guide them through the online booking process if needed.