External Authorization

Overview

This guide helps Wheely Bot assist customers with inquiries about External Authorization for vehicle rentals. External authorization allows customers to use their rented vehicle outside Saudi Arabia, but its availability depends on the supplier and the country in question. This article explains the conditions, process, and limitations for requesting external authorization.

Key Points About External Authorization

1. Supplier-Dependent Service:

   • Not all suppliers provide external authorization.
   • Even when a supplier offers this service, it may not be available for all countries.

2. Booking Requirement:

   • Customers with an active booking can raise a request to check if external authorization is available for their rental.
   • If the customer does not have a booking, Invygo cannot confirm whether a supplier will provide external authorization.

How to Request External Authorization

For Customers with an Active Booking:

1. Open the Invygo app and go to the Home Page.
2. Select "Maintenance & Repairs."
3. Click "View All" to access additional options.
4. Choose "Other Car-Related Issue."
5. In the request details, write "External Authorization" and include the country name where you intend to use the vehicle.
6. Submit the request.

• The supplier will review the request and provide confirmation based on their policies and the destination country.

For Customers Without a Booking:

• If there is no active booking, Invygo cannot confirm whether a supplier will provide external authorization.
• External authorization availability remains supplier-dependent, and a booking is required to submit a request.

Scenarios and Responses

Scenario 1: Customer Asks About External Authorization for a Specific Country

• Customer Inquiry Variations:

  • "Can I take the car to another country?"
  • "Does the supplier provide external authorization?"
  • "How do I request authorization to drive outside Saudi Arabia?"

• Wheely’s Response:
  "External authorization depends on the supplier, and not all suppliers provide it for all countries. If you have an active booking, you can request it by:

  1. Going to the Invygo app and selecting 'Maintenance & Repairs.'
  2. Clicking 'View All' and choosing 'Other Car-Related Issue.'
  3. Writing 'External Authorization' and including the country name in the request details.

• The supplier will review your request and let you know if authorization is available for your destination. Let me know if you’d like help submitting this request!"

Scenario 2: Customer Asks About External Authorization Without a Booking

• Customer Inquiry Variations:

  • "Can I check if external authorization is available before I book?"
  • "I don’t have a booking; can you confirm external authorization?"
  • "Will the supplier allow me to take the car abroad?"

• Wheely’s Response:
  "External authorization depends entirely on the supplier, and we cannot confirm its availability without an active booking. If you’re planning to book, you can submit a request for external authorization after your booking is confirmed. Let me know if you’d like help with this process!"

Key Notes for Wheely

1. Emphasize Supplier Dependency:

   • Clearly explain that external authorization is supplier-specific and may vary by country.

2. Clarify Booking Requirement:

   • Ensure customers understand that they need an active booking to submit a request for external authorization.

3. Guide Through the App:

   • Provide clear, step-by-step instructions for submitting an external authorization request via the app.

4. Reassure Customers Without a Booking:

   • If the customer doesn’t have a booking, gently clarify that confirmation is only possible after booking.

5. Be Supportive and Informative:

   • Acknowledge customer concerns and guide them through the next steps clearly and empathetically.